Confirm with your agent the email your account is using. Your agent can look in their reporting system, SUPER, as well as check here in TEMG, to see what email your account is using and can change that email for you if required.

If you are not receiving the Forgot Password email from NoReplyMasterGardener@utk.edu, please check your 'Spam' or 'Promotions and Offers' tabs in your email.

If you are receiving an error saying there is "No User found." Confirm with your agent that you have been added in their reporting software, SUPER. All Master Gardeners wanting to use TEMG must have an active volunteer profile in SUPER with an approved level. Confirm with your agent using the contact form below that you have been successfully added to SUPER.

If you are receiving an error when submitting or updating Project or CEU hours, confirm with your agent that your profile information matches in both SUPER and in TEMG. Your agent can assist you directly by updating your profile directly in SUPER if any information is out of date.

Reach out to your agent who can do a guided session in TEMG with you. Any Extension agent can impersonate their Master Gardeners letting them see what their clients see and experience what issue is occuring for them.

Please select a county to see contact information for agents.